This can happen - particularly on older MineCraft versions that had a hard limit on the range for this setting - if you set the view-distance in the server.properties to high and outside of the range the server expects.
If this happens set the view-distance back to the default of 10 and restart the server, which should resolve the issue.
It should be noted that it is NEVER recommended to increase this setting on a shared hosting package - any increase, even just to 11, will have a big impact on the servers CPU usage and will result in a much higher chance of the server overloading/lagging.
In general, particularly on unstable versions such as 1.14.*, it is recommended to lower this setting to aid in general server performance.