BeastNode strongly emphasizes on the quality and reliability of all services provided. We understand first hand how vital it is for an online and/or web service to maintain at least a 99.9% uptime; which is why we provide a comprehensive Service Level Agreement (SLA) with all our provided products and services. Our SLA applies to our all of our services: web-hosting, voice servers, Minecraft servers, Virtual Private Servers (VPS), Dedicated Servers.
- All online services will have a minimum 99.9% uptime from physical networks. If at any time, the physical is unable to perform and supply a connection as advertised, the user(s) will be covered under our SLA.
- All of physical machines will be able to supply the service with a minimum of 99.9% uptime. If at any time, the physical machine is unable to perform as advertised, the user(s) will be covered under our SLA.
SLA Coverage Limitations
- All announced maintenance will be e-mailed and posted on social media networks; but will not be covered under SLA. Scheduled and announcements cannot be enforced under the SLA because it is considered "expected" downtime.
Denial of Service Attack (DoS/DDoS)
- If the BeastNode network is under attack, the users affected will be covered under the SLA. However, if individual users are targeted by DoS/DDoS attacks, this will not be covered under the SLA. However, if the user cannot access their server for a minimum of 24-hours, this will be covered by the SLA and anything less than 24-hours will not be covered.
SLA Credit Redemption
As the performance of services is a primary concern, we do offer a "Double Beast Return" on credit time. The SLA credit is done by time-based calculations of hours of service not operated due to downtime. For example, if the service is costing $100 USD monthly and were to reach one hour of downtime, the credit returned would be calculated as: (1 hour) / (24 hours * 30 days) * (100 USD) - which is equal to $0.39 USD of credit returned to your account. However, with our "Double Beast" the downtime credit is doubled to $0.78 automatically. Users will need to contact us within 48 hours of the downtime to receive credit.
If the user is under a Dos/DDoS attack and the service has not been accessible for 24 hours due to null-route, the user will receive 1 days of credit in return.